Types of SMS Services
We are all familiar with that lovely voice telling us to “Press 1 for Sales”, but many managers, entrepreneurs and CEOs don’t understand the value that this simple tool will bring to their company. Interactive Voice Response (IVR) is a telephony menu system that enables the dial pad for identification, segmentation and routing of callers to the most appropriate agent within your team. It is a simple and effective and will significantly reduce costs and increase efficiency within any company. IVRs allow you to record customized greetings, messages and prompts so that when your customers call your company, they will have a more personalized experience. “Press 1 for Sales” taken to a whole new level.
IVRs collect information about your customer’s needs and will transfer calls to the most appropriate agent or department depending on their IVR input. When calls are directed to agents using technology, the probability that the caller will be transferred to the wrong agent or department will be significantly reduced. Our multi-level IVR gives your user more options in an organized manner. It allows them to use either natural language or DTMF tones to select options. Being a cloud IVR solution, it enables customers to connect with your agents wherever they are situated on a single customer-facing number.
Initially we thought our website was going be just to validate us as a company. But what it did actually was save a bunch of time by implementing different tools that we didn’t even know we could use a website for.
When you choose K2 Infotech you get a wonderful, professional team with innovative ideas, awesome customer service, and exactly what you’re looking for. Iceberg took the ideas that we had and put them perfectly on the web.
Please make sure that you thank everyone at K2 Infotech for all of the work they have done, we are very happy with everything and will be recommending your services to anyone that will listen. Pass it on please.
