IVR System for your Business

Now greet your customers with a professional IVR System Services provided by K2 Infotech and route your calls to the right team based on the caller’s input.

We are all familiar with that lovely voice telling us to “Press 1 for Sales”, but many managers, entrepreneurs and CEOs don’t understand the value that this simple tool will bring to their company. Interactive Voice Response (IVR) is a telephony menu system that enables the dial pad for identification, segmentation and routing of callers to the most appropriate agent within your team. It is a simple and effective and will significantly reduce costs and increase efficiency within any company. IVRs allow you to record customized greetings, messages and prompts so that when your customers call your company, they will have a more personalized experience. “Press 1 for Sales” taken to a whole new level.

IVRs collect information about your customer’s needs and will transfer calls to the most appropriate agent or department depending on their IVR input. When calls are directed to agents using technology, the probability that the caller will be transferred to the wrong agent or department will be significantly reduced. Our multi-level IVR gives your user more options in an organized manner. It allows them to use either natural language or DTMF tones to select options. Being a cloud IVR solution, it enables customers to connect with your agents wherever they are situated on a single customer-facing number.

Types of SMS Services

We deliver comprehensive SMS service solutions, from small business SMS Services to large. We have a custom solution for your company.

Our Clients

Who we have work with.